Refund policy

Changed your mind?

We want you to love your Sydney George piece. If it isn't right for you, you can return it for a refund or exchange it for another style.

1. Email us at info@sydneygeorge.co.nz within 7 days of your order being delivered, with your order number and the item you'd like to return.

2. Once we confirm your return, post it back to us within 7 days.

3. We inspect every return when it arrives. Once we approve it, we'll refund your original payment method within 5 working days.

 

Condition of returns

Items must be unused and returned in the condition they arrived, in the original dust bag and packaging. We check every bag closely, including the hardware. 

We can't accept a return that shows signs of use, including scratches or marks on the hardware, marks on the leather, or wear to the handles or strap. If we can't accept your return, we'll contact you and send the item back.

If your order included a free silk scarf, please return it unworn in its original packaging with your bag. If the scarf isn't returned, we'll deduct $99 from your refund.

 

Return postage

Return postage is at your cost. Please use a tracked, signature-required service. We can't take responsibility for a return that doesn't reach us.

 

Exchanges

The same conditions apply. Once we receive and approve your return, we'll send your new item with free shipping.

 

Faulty or damaged items

If your item arrives damaged or develops a manufacturing fault, please contact us and we'll put it right. Our 12-month warranty covers manufacturing defects. It sits alongside your rights under the Consumer Guarantees Act 1993, and nothing in this policy limits those rights.

 

International orders

International returns follow the same conditions. Original duties, taxes and customs charges are not refundable. 

 

Gift cards

Gift cards cannot be refunded, returned or exchanged for cash.

 

Questions

Email us any time at info@sydneygeorge.co.nz.